3/26/2020 Update: Not yet a customer but looking to save your number?
We're committed to helping all international students who are being negatively impacted by COVID-19, not just our current customers. If you’re leaving for the summer and don't want to pay for service while away, but want to keep your phone number for your return: We will hold your number until September 1st for only $30 and ship a SIM card to your home country for free. Click here to learn more.
We’re committed to supporting our customers. Learn how we're responding to COVID-19.
International students are at the heart of everything we do. The coronavirus has directly impacted students and other communities around the world, and we know that it's been a challenging and uncertain time for everyone. We’re proud to announce the following changes to support you and keep you connected during this time.
Free 60 day line suspension
We recognize the need for many of our customers to return to their home countries early this summer and on short-notice. For those who do not wish to rely on our free data abroad during this time, we are offering a new policy in light of COVID-19. Customers may access a free 60 day line suspension, followed by a $10/month suspension extension to reserve your line and phone number while abroad. To take advantage of this, please log into your account at app.connectedmobile.co, and click 'Suspend Line' in the navigation window. You can choose when to begin your suspension and can return to the window to 'resume' when ready.
We’re also proud to extend the benefits offered by our network provider in light of COVID-19, which extend to all of our customers. (Please see details here)
Free additional 20GB of mobile hotspot/tethering service
To help power your connection in light of school and office closings, we’re helping you connect with free mobile hotspot and tethering data for the next 60 days, coming soon
Free international calling to Level 3 impacted countries
We want to help you stay connected to family and friends abroad. For a detailed breakout of included countries and offering by mobile vs. landline, please click here . To activate, please send us an email at support@connectedmobile.co with your details.
Our hearts go out to everyone impacted by this worldwide crisis. We remain at your side when you need us the most.
The ConnectED Mobile Team